Shipping policy

All original artworks are processed for shipping within 2 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has been shipped. Delivery time within Europe is 8 - 10 days and 10 - 15 days worldwide. 

Domestic Shipping Flat Rate

Switzerland - Free shipping on your order

In-store pickup

You can pick up the original artwork at Zug (Switzerland).

If you are based in Canton Zug, I personally deliver extra-large paintings and stretch the canvas directly in your home or office.

International Shipping Flat Rates

Europe - CHF 60

Asia / Africa / South America / Oceania - CHF 120

North America - CHF 100

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. KikiSpring.com is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@kikispring.com with your name and order number, and we will look into it for you.